How to request a Return
To make a return to the tie factory in siena, the customer must
1: send an email to firstname.lastname@example.org
The right of Withdrawal
Choose this option if you have ordered a wrong product that you want to make your to get a refund or change it with another article. You can make a return when exercising the Right of Withdrawal within 14 days from the date of delivery of the order and get the refund of the amount paid or a discount coupon. The return of the product in the case of withdrawal it is the responsibility of the consumer and the related costs will be borne by the customer. For shipping you can use the postal service or a courier.
Exercising the withdrawal, if they are made of items that were sent from Cravattificiodisiena with the promotion "Free shipping for orders over "Value," € " will be deducted from the refund amount as a contribution of the initial shipping costs from Cravattificiodisiena to the customer. In the event that the net of the returned items the initial order remains always greater than "Value," € " will not be deducted any amount. All the information in detail are available at the page the Right of Withdrawal.
Request: Refund / Coupon ---> the Motivation for return: Right of withdrawal
Change Size / Color
To change the size or color, you always have to activate the return procedure written at the top of the page. We will send you an email with detailed instructions to make the change. The article that you make must be new, untouched and not used, what time you may receive an item that is used this will be sent to the customer by charging the cost of transport. It is expected that the cost of 12 euro as a contribution for the expense of transportation To/R with GLS courier. The choice not to be used in case of a request for replacement with a different product ( and select the right of withdrawal ).
Request: Change size / color ---> reason for the return:size Exchange color
Item received incorrectly
If you received a different product from what you ordered, you always have to activate the return procedure written at the top of the page. We will send you an email with detailed instructions to make the change.
Request: Substitution ordered item ---> reason for the return:item received wrong
Cravattificiodisiena as a result of the receipt of the request, will evaluate and authorize the app, giving you all the instructions to follow to return via mail.